Studio Policies

Business Hours

Our studio is normally open by appointment only, however, if you see our lights on, please feel free to stop and visit with us. If we are with clients, we will schedule a time for you to return and talk with us. We know how hard it is to make appointments during normal business hours, so we do schedule many appointments during the evening hours and on Saturdays.  Don't hesitate to call us to schedule a complimentary "consultation" and to see our work and talk with us.

Service

We reserve the right to refuse service during days/hours which would be a hardship or inconvenient for us or our families, or which would be beyond the scope of our skills, or for which we feel we could not provide appropriate quality or service.

Retainer Fees

Our studio retainer fee is a non-refundable fee to RESERVE your appointment type on our busy calendars. We do not charge for "sessions", only the retainer. This retainer is NOT applied against your order and is non-refundable. If you are ill and cannot come at your scheduled time, we will attempt to reschedule your appt time if you call us in advance of your scheduled time.

Portrait Acceptance

Clients "review" their images at their choosing appointment via projection before their order is placed. In addition, clients are shown each final portrait at the time of pickup. Any problems should be brought to our attention at the choosing/sales session or at pickup time.

Payments

We accept cash, check or VISA/MasterCard payments for your portrait orders. Complete payment must be provided at the time of your order. We send no images to our lab without full payment. (Wedding clients' contracts lay out their payment plan).  We will work out a payment plan for larger orders if needed, sending your images for print when payment is complete.

Client Referral Program (Effective 11/6/06)

We have a wonderful client referral program through which we provide "referral cards" to our existing customers so that they can earn portrait credits. Existing customers may refer "NEW" clients to us through these cards. New clients MUST bring the referral card with them to their choosing session. New clients may only present one referral card for portrait credit. Please do not present more than one referral card. In addition, existing customers may not redeem a referral card, since they are already our customers and not "new customers". Existing customers may earn additional portrait credits by referring brand NEW customers as many times as they wish, but only one referral per NEW customer please.

Copyright

As creators of the lovely images we provide our clients, we do retain copyright to these images. We take enormous care when we create these images to provide our clients with a unique and unforgettable experience and a superior product to take home and enjoy for many years to come. Scanning or otherwise reproducing these images is a violation of copyright laws and also deprives us of revenue from the many hours we spend on preparing our images. If you have need for additional images or digital images, please contact us and we can discuss our fees to satisfy your requirements.  Also, please refrain from taking pictures with your camera (including cell phone camera) of our products.